Returns Policy

Lux Wagyu House return policy

Our aim is to delight you with our products and service. If you would like to request a refund, credit, or replacement because:

1. You are not satisfied with the quality of the goods:
2. The item was in stock, and you believe it was not delivered correctly:

You are required to call Lux Wagyu House (JY Lux Wagyu House PTY LTD) within 24 hours from the end of the period when the goods were scheduled for delivery.

We will assess your claim for a refund, credit, or replacement.

We cannot pick up any goods that you did not return to the driver at the time of delivery, however, you may return the goods to Lux Wagyu House (JY Lux Wagyu House PTY LTD) for us to assess your request.