Terms and Conditions

Last updated: 22 July 2026

At Lux Wagyu House, we curate the pinnacle of Wagyu, promising an unparalleled experience.

By purchasing products from Lux Wagyu House (JY Lux Wagyu House PTY LTD) or using this website the purchaser (“The Customer”), agrees to the following terms and conditions of sale.

Where the provisions of the Fair-Trading Act 2010 (WA), these terms will be read subject to the application of those Acts, and in the case of any conflict, the provisions of that Act will apply.

Lux Wagyu House (JY Lux Wagyu House PTY LTD) shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase or our products.

Refunds: Refunds will be given according our refund policy stated on this website

Addressing: If a product is found to be mis-addressed by Lux Wagyu House (JY Lux Wagyu House PTY LTD) shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Lux Wagyu House (JY Lux Wagyu House PTY LTD) will not refund or resend the product and all responsibility for correcting the delivery will be borne by the Customer.

Mailing Cash: Lux Wagyu House (JY Lux Wagyu House PTY LTD) does not accept cash by mail for payment of our products. If the Customer does mail cash, Lux Wagyu House (JY Lux Wagyu House PTY LTD) accepts no responsibility for the theft, loss or otherwise non-delivery of mailed cash.

Cancelling Orders: Lux Wagyu House (JY Lux Wagyu House PTY LTD) reserves the right to cancel orders that we believe to be fraudulent, or constitute a mis-use or where a promotional or marketing activity error has occurred including but not limited to errors relating to pricing.

GST: For all Australian delivery addresses, all prices are Australian GST inclusive unless otherwise stated. Lux Wagyu House (JY Lux Wagyu House PTY LTD) does not ship to addresses outside Australia.

Website Access: Lux Wagyu House (JY Lux Wagyu House PTY LTD) hereby grants you permission to access, view and download the content appearing on this site, for personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of our website.
Without the expressed written permission of Lux Wagyu House (JY Lux Wagyu House PTY LTD), you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

Copyright & Trademarks: You agree that the content you access, view or download and the software used to create it, remains the property of Lux Wagyu House (JY Lux Wagyu House PTY LTD) as defined by Australian and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter the content in any way, or make it available to any third parties.

By placing an order, you agree not to hold Lux Wagyu House (JY Lux Wagyu House PTY LTD) liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Communications: By creating an online transaction with Lux Wagyu House (JY Lux Wagyu House PTY LTD) you consent to receiving electronic communications from Lux Wagyu House (JY Lux Wagyu House PTY LTD). These communications will include: account status updates, order status updates, promotional and marketing materials, and other information relating to the service. You may choose at anytime to receive these communications. Your personal details will not be made available to any third party.
For more information please see our Privacy Policy.

Notice of Copyright Infringement: Lux Wagyu House (JY Lux Wagyu House PTY LTD) respects the copyrights of others. If you feel that data is used in Lux Wagyu House (JY Lux Wagyu House PTY LTD) product catalogue in a manner that your copyright has been infringed upon, as pursuant to Part 2 of the Copyright Act 1994, please write to us at

5/11 Malcolm Road, Maddington WA 6109. and include the following details:

• Identification of the copyrighted work that has allegedly been infringed upon and that you wish to have removed. Please include a web address (URL).
• A statement that the complaining party believes what constitutes infringement under the Copyright Act 1994 has occurred.
• A statement that you are the copyright holder or authorised to act on their behalf.
• Contact details including an email address where the complaining party may be contacted.

Mobile Terms of Service: Lux Wagyu House (JY Lux Wagyu House PTY LTD) mobile message service (the “Service”) is operated by Lux Wagyu House (JY Lux Wagyu House PTY LTD) (“Lux Wagyu House”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lux Wagyu House (JY Lux Wagyu House PTY LTD)’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lux Wagyu House (JY Lux Wagyu House PTY LTD) through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lux Wagyu House (JY Lux Wagyu House PTY LTD). Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Lux Wagyu House (JY Lux Wagyu House PTY LTD) or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lux Wagyu House (JY Lux Wagyu House PTY LTD) mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Lux Wagyu House (JY Lux Wagyu House PTY LTD) or email info@luxwagyuhouse.com.au
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

Website and ChatGPT App Terms

1. Website and ChatGPT Services

Lux Wagyu House provides this website and a ChatGPT-powered digital assistant (the “ChatGPT App”) to help you browse our Wagyu beef products, understand cuts, brands and marbling, check pricing and delivery information for the Perth metro area, get general cooking and storage guidance, and find answers to frequently asked questions. The ChatGPT App is an informational tool and does not replace direct contact with our team for order-specific or urgent matters.

2. Eligibility

You must be legally able to enter into a binding agreement to use our website or the ChatGPT App. By using either, you confirm that you meet this requirement and, where you are placing an order, that you are authorised to do so on behalf of yourself or the business you represent.

3. AI-Generated Content Disclaimer

Responses provided by the ChatGPT App are generated using artificial intelligence and are intended for general informational purposes only. They do not constitute a binding quote, contract, professional advice, or a guarantee of product availability, pricing, or delivery timing. Always confirm order details, current pricing, and delivery availability directly with Lux Wagyu House before relying on any information provided by the ChatGPT App.

4. Acceptable Use for ChatGPT

When using the ChatGPT App, you agree not to: submit sensitive personal information (such as health, financial or government identification details); use the App for any unlawful purpose; attempt to interfere with, reverse-engineer, or misuse the App; or submit false, misleading, or fraudulent information.

5. Third-Party Services

The ChatGPT App is built on and runs through OpenAI’s ChatGPT platform. Your use of the App is also subject to OpenAI’s own terms of use and privacy policy, available at openai.com/policies. We are not responsible for the availability, performance, or conduct of the underlying OpenAI platform.

6. User Content

Any content, questions, or information you submit through the ChatGPT App or website forms (“User Content”) may be used by us to respond to your enquiry, provide and improve our services, and maintain accurate records, in accordance with our Privacy Policy. You retain ownership of your User Content but grant us a licence to use it for these purposes.

7. Limitation of Liability for AI Content

To the maximum extent permitted by law, Lux Wagyu House is not liable for any loss or damage arising from reliance on information provided by the ChatGPT App, including inaccurate, incomplete, or outdated responses. Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be lawfully excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable law. Where liability cannot be excluded, it is limited, to the extent permitted by law, to the resupply of the relevant service or the cost of resupply.